At 786gem, your personal data is treated with the same seriousness as your account balance. This Privacy Policy explains exactly what information we collect from Pakistani players, how we use it, who we share it with, and how you can exercise full control over your own data at any time.
786gem has designed its data practices around six core principles that reflect our respect for every player on the platform. These principles underpin every decision we make about how your personal information is handled — from the moment you register until long after you close your account.
786gem collects only the personal data that is strictly necessary for account administration, KYC verification, and delivery of gaming services. We do not harvest data for its own sake — every data point we hold has a clearly defined purpose.
All personal data held by 786gem is stored on encrypted servers protected by industry-standard security measures including AES-256 encryption at rest, TLS 1.3 in transit, and multi-layer access control policies restricting internal access to authorised personnel only.
786gem will never sell, rent, or trade your personal data to any third party for commercial marketing purposes. Your information is not a product. It exists on our systems solely to serve your account and fulfil our regulatory obligations.
You retain meaningful rights over your personal data at all times, including the right to access, correct, restrict processing of, and request deletion of your information. All data subject requests are handled by our dedicated privacy team within 30 days of receipt.
We publish exactly how our data practices work in plain, readable English — not buried in dense legalese. This Privacy Policy is the single authoritative source for how 786gem handles personal data, and it is reviewed and updated at least annually.
Personal data is retained only for as long as it is necessary to fulfil its stated purpose or comply with applicable legal and regulatory retention obligations. Once the retention period expires, data is securely and permanently deleted from all 786gem systems.
This Privacy Policy ("Policy") is published by 786gem, the operator of the online gaming platform accessible at 786gem.net ("Platform"). It describes how 786gem collects, processes, stores, shares, and protects the personal data of individuals who visit, register on, or otherwise interact with the Platform, including all casino games, sports betting products, live dealer tables, account services, customer support channels, and promotional communications.
This Policy applies to all players registered with 786gem, including players based in Pakistan and any other jurisdiction in which 786gem accepts registrations. It applies regardless of the device or method used to access the Platform — whether via desktop browser, mobile browser, or any future 786gem application.
By creating a 786gem account or by continuing to use the Platform after this Policy has been updated and notified to you, you acknowledge that you have read and understood this Policy in full. This Policy forms an integral part of the 786gem Terms & Conditions, and accepting those Terms constitutes acceptance of this Policy.
If you have questions about anything in this Policy, our privacy team is reachable 24/7 via live chat inside your 786gem account, or by email at [email protected].
For the purposes of applicable data protection law, 786gem is the data controller in respect of all personal data collected from players and visitors through the Platform. As data controller, 786gem determines the purposes and means of processing personal data, and is responsible for ensuring that processing is carried out lawfully, fairly, and transparently in accordance with this Policy and applicable regulatory requirements.
All data subject rights requests, privacy complaints, and data protection enquiries should be directed to the 786gem privacy team using the contact details provided in Section 15 of this Policy.
786gem collects personal data in several categories depending on the nature of your interaction with the Platform. The categories of personal data we may hold about you are set out below:
Sensitive Data: 786gem does not intentionally collect sensitive personal data categories such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data. KYC documents containing incidental sensitive information are stored under enhanced access controls and processed solely for identity and age verification purposes.
786gem collects personal data through the following channels and mechanisms:
786gem processes personal data only where a valid legal basis exists for doing so. The table below summarises the primary purposes for which 786gem processes personal data, together with the corresponding legal basis for each purpose:
| Processing Purpose | Legal Basis |
|---|---|
| Account registration and management | Performance of a contract (your account agreement with 786gem) |
| Age verification and KYC compliance | Legal obligation under applicable gaming regulatory requirements |
| Processing deposits and withdrawals in PKR | Performance of a contract |
| Anti-money laundering (AML) and fraud prevention | Legal obligation and legitimate interests of 786gem |
| Responsible gaming monitoring and intervention | Legal obligation and legitimate interests (player protection) |
| Customer support and complaint handling | Performance of a contract and legitimate interests |
| Platform security and technical maintenance | Legitimate interests of 786gem |
| Marketing communications (opted-in players only) | Consent (freely given, specific, and withdrawable at any time) |
| Analytics and platform improvement | Legitimate interests of 786gem (using anonymised or aggregated data where possible) |
| Regulatory reporting and record-keeping | Legal obligation under applicable gaming and financial regulations |
Legitimate Interests: Where 786gem relies on legitimate interests as a legal basis for processing, we have carried out a balancing assessment to confirm that our interests are not overridden by your data protection rights. You have the right to object to processing based on legitimate interests — see Section 11 for details.
786gem does not sell personal data to any third party. Personal data is shared only in the limited circumstances described below, and in each case only to the extent strictly necessary for the specified purpose:
786gem engages contracted third-party service providers to support the operation of the Platform. These include KYC verification partners, payment processors (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and bank transfer processors), fraud detection services, email delivery platforms, and cloud infrastructure providers. All service providers are bound by data processing agreements that restrict their use of personal data to the specific service being provided and prohibit any onward transfer or independent use of that data.
786gem may be required to disclose personal data to regulatory authorities, law enforcement agencies, financial intelligence units, or courts where such disclosure is required by applicable law, a valid court order, or a binding regulatory directive. 786gem will notify affected players of such disclosures where legally permitted to do so.
Where required by applicable gaming regulatory conditions, 786gem may share player self-exclusion data with centralised responsible gaming registers or multi-operator self-exclusion schemes. This sharing is carried out solely for the purpose of protecting vulnerable players and preventing self-excluded individuals from accessing gambling services across multiple platforms.
In the event of a merger, acquisition, restructuring, or sale of all or part of the 786gem business, personal data held by 786gem may be transferred to the acquiring entity as part of that transaction. Players will be notified of any such transfer and the identity of the new data controller prior to the transfer taking effect. Players retain all rights set out in Section 11 of this Policy in relation to any such transferred data.
No Third-Party Marketing: 786gem strictly prohibits the sharing of personal data with any third party for that party's own marketing or advertising purposes. Your contact details and gaming activity data will never be sold or provided to unaffiliated marketers, advertisers, or data brokers.
As an internationally operating gaming platform, some of the third-party service providers engaged by 786gem process personal data on servers located outside Pakistan. Where personal data is transferred to a country that does not provide an equivalent level of data protection, 786gem ensures that appropriate safeguards are in place before the transfer occurs. These safeguards include contractual data protection clauses, binding corporate rules where applicable, and selection of service providers operating under recognised international data protection frameworks.
Players who wish to obtain further information about the specific safeguards applied to international transfers of their personal data may submit a written request to the 786gem privacy team using the contact details in Section 15.
786gem retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or to comply with applicable legal, regulatory, or contractual retention obligations. The following general retention periods apply:
Upon expiry of the applicable retention period, personal data is securely deleted from 786gem's systems using industry-standard data destruction methods. Where deletion is not technically feasible for certain archived data, 786gem will ensure that such data is isolated from further processing until deletion becomes possible.
786gem maintains a comprehensive information security programme designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. Key security measures implemented by 786gem include:
While 786gem takes all reasonable and appropriate steps to protect your personal data, no method of electronic transmission or storage is 100% secure. You are responsible for keeping your 786gem account credentials confidential and for notifying 786gem immediately if you suspect any unauthorised access to your account.
Account Security Tip: Never share your 786gem password with anyone, including 786gem support staff. Our team will never ask for your password. If you receive a message requesting your password, treat it as a phishing attempt and report it to [email protected] immediately.
786gem uses cookies and similar tracking technologies on the Platform to ensure core functionality, remember your preferences, maintain session security, and analyse how players use the Platform so we can continue improving it. The categories of cookies used by 786gem are as follows:
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Strictly Necessary | Session management, login authentication, security tokens, fraud prevention | No — required for Platform to function |
| Functional | Remembering language preferences, display settings, and last-used payment method | Yes — disabling may affect user experience |
| Analytics | Measuring page visits, session duration, game popularity, and navigation paths to improve the Platform | Yes — opt out via cookie settings |
| Marketing | Delivering relevant promotions and offers to opted-in players across the Platform | Yes — opt out via cookie settings or account preferences |
You may manage your cookie preferences at any time through the cookie settings panel accessible from the footer of the Platform. Please note that disabling strictly necessary cookies will prevent you from logging into and using your 786gem account, as these cookies are essential to the secure operation of the Platform.
786gem does not use third-party advertising cookies that track your browsing activity across other websites outside the 786gem Platform. All analytics processing uses anonymised or pseudonymised data wherever technically possible.
786gem respects your rights in relation to your personal data. Depending on applicable law, you may have the following rights in respect of personal data that 786gem holds about you:
To exercise any of the above rights, please contact the 786gem privacy team using the details in Section 15. We will respond to all verified data rights requests within 30 calendar days of receipt. In complex cases, this period may be extended by a further 60 days, in which case we will notify you of the extension and the reason for it within the initial 30-day period.
786gem may need to verify your identity before processing a data rights request. This is to protect your data from unauthorised disclosure. Verification may require you to provide a copy of a government-issued ID document matching the identity on your 786gem account.
786gem operates a strict 21+ age policy. The Platform is not intended for, directed at, or accessible to any person under the age of 21. 786gem does not knowingly collect personal data from individuals under 21 years of age. Age verification is a mandatory step in the 786gem account registration and KYC process, and accounts found to belong to individuals under the age of 21 will be immediately suspended pending further investigation and any applicable regulatory notification.
If you are a parent or guardian and believe that a minor under your care has created a 786gem account or has submitted personal data to the Platform, please contact us immediately at [email protected]. 786gem will promptly investigate the matter, close any underage account identified, and delete any personal data associated with that account to the fullest extent permitted by applicable law.
Parental Controls: 786gem strongly encourages parents and guardians to make use of available internet filtering and parental control tools to prevent underage individuals from accessing online gambling platforms. Resources are available through your internet service provider and device manufacturer.
786gem may send you promotional communications about bonuses, new games, cricket betting events including PSL fixtures, live casino promotions, and other Platform offers — but only where you have given your explicit consent to receive such communications during the account registration process or subsequently through your account settings.
Marketing communications from 786gem may be sent via email, SMS to your registered Pakistani mobile number, or in-Platform notifications. You may withdraw your consent to receive marketing communications at any time by:
Withdrawal of marketing consent will be processed within 5 business days. Please note that withdrawal of marketing consent does not affect the sending of transactional and service communications that are necessary for the operation of your account, such as deposit confirmations, withdrawal notifications, KYC status updates, and security alerts.
786gem reviews this Privacy Policy at least once per year and will update it whenever required to reflect changes in our data practices, applicable law, or regulatory guidance. The effective date displayed at the top of this page and in the Table of Contents reflects the date on which the current version of the Policy came into force.
When material changes are made to this Policy, 786gem will notify active account holders by email to their registered address and by an in-Platform notification at least 14 days before the updated Policy takes effect. Where changes are required urgently due to legal or regulatory obligations, the notice period may be shorter, and 786gem will communicate the reason for the shorter notice alongside the updated Policy.
Your continued use of the 786gem Platform following the effective date of any updated Privacy Policy constitutes your acknowledgement of the updated Policy. If you do not agree with any changes, you should stop using the Platform and request account closure before the updated Policy takes effect.
If you have any questions, concerns, or requests relating to this Privacy Policy or to 786gem's handling of your personal data, please contact the 786gem privacy team through any of the following channels:
786gem is committed to resolving all privacy-related enquiries promptly, professionally, and in full compliance with applicable data protection obligations. Our support team is available around the clock and is experienced in assisting players from Karachi, Lahore, Islamabad, Faisalabad, Rawalpindi, and all other cities across Pakistan.
If you are not satisfied with 786gem's response to a privacy complaint, you may have the right to lodge a complaint with the applicable data protection supervisory authority in the jurisdiction governing your account. Details of the relevant authority will be provided upon request.
Your privacy is protected. Your data is secure. Now enjoy everything 786gem has to offer — cricket betting, live casino, PSL markets, slots, and more — all in PKR, with 24/7 support for every Pakistani player.